Effective Date: August 24, 2016
Sometimes, we record your phone number. We record your phone number when you send it to us; ask us to remember it; or make a call or send a text message or Short Message Service (SMS) to or from Text Collect®. If you ask us to remember your phone number, we will associate your phone number with your account identification number based on your device and hardware identification numbers; so if you change your device or hardware, you will have to re-associate this new device or hardware with your account before we can authenticate you.
Most of the other information we collect for mobile, such as your device and hardware identification numbers and device type, the request type, your carrier, your carrier user identification number, the content of your request, and basic usage stats about your device and use of Text Collect®'s products and services does not by itself identify you to Text Collect®, though it may be unique or consist of or contain information that you consider personal.
If you use location-enabled products and services (or Location-Based Services, also known as LBS), you may be sending us location information. This information may reveal your actual location, such as Global Positioning Satellite (GPS) data, or it may not, such as when you submit a partial address to look at a map of the area.
When you use your mobile browser or enable other data services, we collect your location information. We use that information to provide you with any Location-Based Services that you have requested. We may also use your location information to create aggregate data from which your personal information has been removed or obscured.
We retain location information for no longer than one (1) year. Except as otherwise set forth herein or as legally required, we will not disclose your location information to third parties without your consent. You should carefully review the privacy policies of third parties with whom you have authorized the sharing of your location information, and you should understand the risks involved in disclosing your location information to friends or other people you may not know.
Certain of our products and services allow you to download and/or personalize the content you receive from us. For these products and services, we will record information about your downloads and preferences, along with any information you provide yourself.
For products and services with voice recognition capabilities (such as Interactive Voice Response, or IVR), we collect and store a copy of the voice commands you make to the product or service. To improve processing of your voice commands, we may also continuously record in temporary memory a few seconds of ambient background noise. This recording stays only temporarily on the device and is not sent to Text Collect®.
While not all of the information that we collect from Users is personally identifiable, it may be associated with personal information that Users provide to us through our Website.
Text Collect® may also use information for fulfillment of User requests, to contact Users or for reporting purposes. We limit access to your personal information to employees, clients and contractors who we believe need access in order to provide services to you or to do their jobs. You should know that your personal information may be transferred from your home country to employees, clients and contractors in other areas of the world, who may communicate with you regarding your inquiry.
We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our Website reduce the likelihood of security problems to a level appropriate to the type of data involved.
Except as otherwise set forth herein, the use of information collected through our service shall be limited to the purpose of providing the service for which Text Collect®’s clients have engaged us.
Text Collect® collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes. Text Collect® works with its clients to help them provide notice to their customers concerning the purpose for which personal information is collected.
We collect information for our clients; if you are a customer of one of our clients and would no longer like to be contacted by one of our clients that use our service, please contact the client that you interact with directly. If you are a client and would like to update your account please contact our Customer Support at firstname.lastname@example.org or by telephone or postal mail at the contact information listed below.
Text Collect® has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to Text Collect®’s client (the data controller). If the client requests Text Collect® to remove the data, we will respond to their request within a reasonable timeframe.
Text Collect® will retain and use personal data we process on behalf of our clients for as long as needed to provide services to our client. Text Collect® will also retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If your personal information changes, or if you no longer desire our service, you may correct, update, amend or ask to have it removed by emailing our Customer Support at email@example.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
We will retain and use your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information: