Privacy Policy

This Privacy Policy governs the manner in which, Text Collect®, and 3Cinteractive®, LLC. (collectively, "Text Collect") collects, uses, maintains and discloses information collected from its customers and users of its Website (each, a "User"). The purpose of this privacy policy is to inform you about what kinds of information we, at Text Collect, may gather about you, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of the information.

This policy does not apply to the practices of companies that Text Collect does not own or control, or to people that Text Collect does not employ or manage. This includes any companies from whom you may have ordered services or products that are transmitted over Text Collect's mobile platform, and any companies from whom you may be purchasing other services.


Text Collect is committed to safeguarding the information Users entrust to Text Collect. This Website is not directed at children under 13 years of age.

Collected Information

Text Collect may collect various types of personal information including name, address, telephone number, credit card number or other billing information, email address, and other information that, either alone or in combination with other kinds of information, may personally identify Users. Text Collect may collect personally identifiable information from Users in a variety of ways, including through online forms for ordering products and services, and other instances where Users are invited to volunteer such information.

Text Collect may also collect information about how Users use our Website. We may use "cookies" to track how Users use our Website. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide to us through our Website.

Mobile-Specific Information We Collect

Most of the personally identifying information we collect is what you tell us about yourself. For example, certain of our products and services allow you to interact and share personal information and data with others. You choose what you want to share and how you want to share it.

Sometimes, we record your phone number. We record your phone number when you send it to us; ask us to remember it; or make a call or send a text message or Short Message Service (SMS) / Premium SMS (PSMS) to or from Text Collect. If you ask us to remember your phone number, we will associate your phone number with your account identification number based on your device and hardware identification numbers; so if you change your device or hardware, you will have to re-associate this new device or hardware with your account before we can authenticate you.

Most of the other information we collect for mobile, such as your device and hardware identification numbers and device type, the request type, your carrier, your carrier user identification number, the content of your request, and basic usage stats about your device and use of Text Collect's products and services does not by itself identify you to Text Collect, though it may be unique or consist of or contain information that you consider personal.

If you use location-enabled products and services (or Location-Based Services, also known as LBS), you may be sending us location information. This information may reveal your actual location, such as Global Positioning Satellite (GPS) data, or it may not, such as when you submit a partial address to look at a map of the area.

When you use your mobile browser or enable other data services, we collect your location information. We use that information to provide you with any Location-Based Services that you have requested. We may also use your location information to create aggregate data from which your personally identifiable information has been removed or obscured. We do not retain location information longer than necessary to provide the service. We will not disclose your location information to third parties without your consent. You should carefully review the privacy policies of third parties with whom you have authorized the sharing of your location information, and you should understand the risks involved in disclosing your location information to friends or other people you may not know.

Certain of our products and services allow you to download and/or personalize the content you receive from us. For these products and services, we will record information about your downloads and preferences, along with any information you provide yourself.

For products and services with voice recognition capabilities (such as Interactive Voice Response, or IVR), we collect and store a copy of the voice commands you make to the product or service. To improve processing of your voice commands, we may also continuously record in temporary memory a few seconds of ambient background noise. This recording stays only temporarily on the device and is not sent to Text Collect.


Text Collect's web server may send a cookie to your computer when you access the site.

Cookies are files that web browsers place on a computer's hard drive and are used to tell us whether customers and visitors have visited the site previously. Our site may use session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows us to process your online data and requests.

Session cookies help us make sure you are who you say you are after you have logged in. We use persistent cookies, which only we can read and use, to identify the fact that you are a Text Collect customer or prior site visitor. Users who disable their browser's ability to accept cookies will be able to browse the Text Collect Website but may not be able to successfully use certain enhanced features.

We also may from time to time engage third parties to track and analyze non-personally identifiable usage and volume statistical information from visitors to our Website to help us administer our Website and improve its quality. Such third parties may use cookies to help track visitor behavior. Such cookies will not be used to associate individual Website visitors to any personally identifiable information. All data collected by such third parties on our behalf is used only to provide us with information on site usage and is not shared with any other third parties.

How We Use Information

Text Collect may use personally identifiable information collected through our Website to contact Users regarding products and services offered by Text Collect and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users' experience with Text Collect and such affiliates, independent contractors and business partners. Text Collect may also use information collected through our Website for research regarding the effectiveness of the Website and the marketing, advertising and sales efforts of Text Collect, its trusted affiliates, independent contractors and business partners. Because Text Collect is a global company, we may share your information with other Text Collect affiliates, business units or contractors in other parts of the world, who will maintain the privacy of your information in accordance with this policy.

Text Collect may also use information for fulfillment of user requests, to contact users or for reporting purposes. We limit access to your personally identifiable information to employees and contractors who we believe need access in order to provide services to you or to do their jobs. You should know that your personally identifiable information may be transferred from your home country to employees and contractors in other areas of the world, who may communicate with you regarding your inquiry.

We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.

Disclosure of Information

Text Collect may disclose information collected from Users to trusted affiliates, independent contractors and business partners who will use the information for the purposes outlined above. We may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. We may transfer information collected from Users in connection with a sale of Text Collect's business. At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

Privacy Inquiries

If you have questions or concerns about our policies concerning privacy, data collection, data processing or data transmission, please email us at or call us at 1.866.229.6829.