Privacy Policy

Effective Date: August 24, 2016

This Privacy Policy governs the manner in which 3Cinteractive Corp. d/b/a Text Collect which offers the Text Collect® product (collectively, "Text Collect®") collects, uses, maintains and discloses information collected from its customers, its client’s customers and users (each, a “User”) of its Website http://www.textcollect.com (the “Website”) and the service. The purpose of this Privacy Policy is to inform you about what kinds of information we, at Text Collect®, may gather about you, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of the information.

This Privacy Policy does not apply to the practices of companies that Text Collect® does not own or control, or to people that Text Collect® does not employ or manage. This includes any companies from whom you may have ordered services or products that are transmitted over Text Collect®’s IVR, mobile and/or other platforms, and any companies from whom you may be purchasing other services.

Minors

Text Collect® is committed to safeguarding the information Users entrust to Text Collect®. This Website is not directed at children under thirteen (13) years of age. Accepting party should be at least thirteen (13) years of age.

Collected Information

Text Collect® may collect various types of personal information including name, address, telephone number, billing information, email address, and other information that, either alone or in combination with other kinds of information, may personally identify Users. Text Collect® may collect personal information from Users in a variety of ways, including through online forms for ordering products and services, and other instances where Users are invited to volunteer such information.

Call Records

Calls are recorded and may be monitored in accordance with company policy and required laws. Except as otherwise set forth herein, Text Collect® does not sell or share information with external parties for the purposes of marketing.

Mobile-Specific Information We Collect

Most of the personal information we collect is what you tell us about yourself. For example, certain of our products and services allow you to interact and share personal information and data with others. Except as otherwise set forth herein, you choose what you want to share and how you want to share it.

Sometimes, we record your phone number. We record your phone number when you send it to us; ask us to remember it; or make a call or send a text message or Short Message Service (SMS) to or from Text Collect®. If you ask us to remember your phone number, we will associate your phone number with your account identification number based on your device and hardware identification numbers; so if you change your device or hardware, you will have to re-associate this new device or hardware with your account before we can authenticate you.

Most of the other information we collect for mobile, such as your device and hardware identification numbers and device type, the request type, your carrier, your carrier user identification number, the content of your request, and basic usage stats about your device and use of Text Collect®'s products and services does not by itself identify you to Text Collect®, though it may be unique or consist of or contain information that you consider personal.

If you use location-enabled products and services (or Location-Based Services, also known as LBS), you may be sending us location information. This information may reveal your actual location, such as Global Positioning Satellite (GPS) data, or it may not, such as when you submit a partial address to look at a map of the area.

When you use your mobile browser or enable other data services, we collect your location information. We use that information to provide you with any Location-Based Services that you have requested. We may also use your location information to create aggregate data from which your personal information has been removed or obscured.

We retain location information for no longer than one (1) year. Except as otherwise set forth herein or as legally required, we will not disclose your location information to third parties without your consent. You should carefully review the privacy policies of third parties with whom you have authorized the sharing of your location information, and you should understand the risks involved in disclosing your location information to friends or other people you may not know.

Certain of our products and services allow you to download and/or personalize the content you receive from us. For these products and services, we will record information about your downloads and preferences, along with any information you provide yourself.

For products and services with voice recognition capabilities (such as Interactive Voice Response, or IVR), we collect and store a copy of the voice commands you make to the product or service. To improve processing of your voice commands, we may also continuously record in temporary memory a few seconds of ambient background noise. This recording stays only temporarily on the device and is not sent to Text Collect®.

Cookies

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

While not all of the information that we collect from Users is personally identifiable, it may be associated with personal information that Users provide to us through our Website.

Text Collect® and our partners use cookies or similar technologies to analyze trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

We also may from time to time engage third parties to track and analyze non-personally identifiable usage and volume statistical information from visitors to our Website to help us administer our Website and improve its quality. Such third parties may use cookies to help track visitor behavior. Such cookies will not be used to associate individual Website visitors to any personal information. Except as otherwise set forth herein, all data collected by such third parties on our behalf is used only to provide us with information on Website usage and is not shared with any other third parties.

How We Use Information

Text Collect® may use personal information collected through our Website or other means to contact Users regarding products and services offered by Text Collect® and its trusted affiliates, independent contractors, business partners and clients, and otherwise to enhance Users' experience with Text Collect® and such affiliates, independent contractors, business partners and clients. Text Collect® may also use information collected through our Website or other means for research regarding the effectiveness of the Website and the marketing, advertising and sales efforts of Text Collect®, its trusted affiliates, independent contractors, business partners and clients. Because Text Collect® is a global company, we may share your information with other Text Collect® affiliates, business units, clients or contractors in other parts of the world, who will maintain the privacy of your information in accordance with this Privacy Policy.

Text Collect® may also use information for fulfillment of User requests, to contact Users or for reporting purposes. We limit access to your personal information to employees, clients and contractors who we believe need access in order to provide services to you or to do their jobs. You should know that your personal information may be transferred from your home country to employees, clients and contractors in other areas of the world, who may communicate with you regarding your inquiry.

We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our Website reduce the likelihood of security problems to a level appropriate to the type of data involved.

Information Collected for Our Customers

This “Information Collected for Our Customers” section shall apply solely to the extent your information collected by Text Collect® is not collected pursuant to the “User Access and Choice” section immediately below.

Except as otherwise set forth herein, the use of information collected through our service shall be limited to the purpose of providing the service for which Text Collect®’s clients have engaged us.

Text Collect® collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes. Text Collect® works with its clients to help them provide notice to their customers concerning the purpose for which personal information is collected.

We collect information for our clients; if you are a customer of one of our clients and would no longer like to be contacted by one of our clients that use our service, please contact the client that you interact with directly. If you are a client and would like to update your account please contact our Customer Support at support@textcollect.com or by telephone or postal mail at the contact information listed below.

Text Collect® may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Privacy Policy regarding notice and choice and the service agreements with our clients.

Text Collect® has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to Text Collect®’s client (the data controller). If the client requests Text Collect® to remove the data, we will respond to their request within a reasonable timeframe.

Text Collect® will retain and use personal data we process on behalf of our clients for as long as needed to provide services to our client. Text Collect® will also retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

User Access and Choice

This “User Access and Choice” section shall apply solely to the extent your information collected by Text Collect® is not collected pursuant to the “Information Collected for Our Customers” section immediately above.

If your personal information changes, or if you no longer desire our service, you may correct, update, amend or ask to have it removed by emailing our Customer Support at support@textcollect.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.

We will retain and use your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Disclosure of Information

Text Collect® may disclose information collected from Users to trusted affiliates, independent contractors, business partners and clients who will use the information for the purposes outlined above. We may also disclose aggregate, anonymous data based on information collected from Users to investors, potential partners and clients.
  • Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We will share your personal information with third parties only in the ways that are described in this Privacy Policy.

  • Legal Disclaimer

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, bankruptcy proceedings or similar legal process,
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • if Text Collect® is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, and
  • to any other third party with your prior consent to do so.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Additional Privacy Info

  • Links to 3rd Party Websites
Our Website may include links to other websites whose privacy practices differ from those of Text Collect®. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

  • Changes To This Privacy Policy
We may update this Privacy Policy to reflect changes to our information practices. We encourage you to periodically review this Website for the latest information on our privacy practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective.

Contact Us

If you have questions or concerns about our policies concerning privacy, data collection, data processing or data transmission, please e-mail us at support@textcollect.com or call us at 1.866.229.6829 or 1.888.300.4384 or mail us at 5030 Champion Blvd., Ste G6, PMB 413, Boca Raton, FL 33496.